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File Number: 22-637 Bay Paratransit certified. Currently, 449 people have active annual memberships for the 2022-2023 fiscal year. Funding for this program is received through the Alameda County voter-approved Measures B and BB. Alameda County ceased collection of Measure B funds March 31, 2022; however, the City currently has reserve Measure B funds remaining to be expended. The goal of the FLEX RIDES Shuttle Program is to deliver quality paratransit shuttle services to San Leandro residents, including being on-time, providing proper customer service, appropriate vehicle maintenance, and making changes as needed to improve service to riders. Senior Services staff accepts ongoing feedback from current riders regarding the satisfaction of MV’s service, as well as from focus groups and written surveys. Staff also communicates with MV staff regularly to ensure proper service. The FLEX RIDES Paratransit Expansion Plan completed by consultant Nelson Nygaard in February 2020 included several significant findings regarding the decline of the FLEX Shuttle ridership. Staff reviewed the findings and recommendations for the Expansion Plan and contracted with consultant Nelson Nygaard to assist in implementation of service changes during FYs 2020-2021 and 2021-2022. The original Non-Professional Services Agreement incorporated the following assumptions: ·Replacement of two 2008 model year vehicles with 2021 model year vehicles and repurposing two 2012-2013 model year vehicles to increase fleet to four vehicles total; ·Rebranding fleet vehicles with the updated service logo; ·Reconfiguring service days/hours from Monday - Friday, 9:00am - 5:00pm to Mondays, Tuesdays and Thursdays, 8:30 a.m. - 5:30 p.m.; ·Implementation of dual bi-directional loops to reduce trip times; ·Updating routes to incorporate destinations most frequently requested by stakeholders. Implementation of the FLEX RIDES Paratransit Expansion was initially scheduled for October 2020. However, the pandemic impacted this timeline, resulting in significant delays for delivery of new vehicles. Implementation of initial service and route changes began in July 2021, new vehicles were put into service September 2021, and subsequent route changes and program monitoring efforts including extensive customer surveys were completed March 2022. FLEX RIDES membership for FY 2021-2022 increased by 91% from FY 2020-2021. Due to the cyclical nature of pandemic surges monthly ridership figures have fluctuated, making it difficult to fully assess the overall impact of service changes. FLEX RIDES survey participants had a positive response to the service changes. Analysis Staff recommends an Appropriation of $322,347.89 in Funding from the Special Grant Fund Reserves to the Paratransit Operating Accounts for Fiscal Year 2022-2023 as it permits continuity of an essential service that has undergone several significant changes and upgrades during the Agreement. The amount of funding for FY2022-2023 additionally provides for the installation and implementation of TripShot, a Computer-Aided Dispatch / Automatic Vehicle Location Page 2 City of San Leandro Printed on 11/2/2022