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a. An overview of shelter programs, rules and regulations, immediate eviction violations, rights and responsibilities, grievance procedure, CalFresh policy and daily meal schedule. b. All required check-in procedures and review of service agreement or information release documents to be signed. c. Provide one shelter bed, per shelter occupant, for each day of use. d. Complete occupant termination documentation form for all occupants who leave the shelter. e. Comply with the Alameda County Emergency Shelter Standards (adopted April 2022). Case management services will be accessible to sheltered individuals. Case management will take place at both shelters. Contractor shall utilize the County’s Coordinated Entry System (CES). Coordinated Entry System (CES) will fill (20) Sister Me Home and (30) San Leandro Shelter beds with referrals made by the designated CE entity. f. Target Population includes adults and children experiencing homelessness, utilizing prioritization of eligible individuals based on criteria other than “first-come-first-serve,” including, but not limited to, the duration or chronicity of homelessness, vulnerability to early mortality, or high utilization of crisis services. Prioritization includes County-specific triage tools, developed through local data, to identify high-cost, high- need homeless residents. g. Provider will accept referrals for individuals experiencing homelessness in Alameda County on the Crisis Queue and referred through the Mid County Resource Center. The shelter will work with community services and utilize CES to accept referrals. h. The contractor agrees to the following program measures: i. Serve a target of (20) unduplicated individuals within the Sister Me Home Domestic Violence Shelter and serve a target of (30) unduplicated individuals at any point in time, within the San Leandro Shelter. ii. 80% of participants accessing mainstream benefits within the Sister Me Home Domestic Violence Shelter and the San Leandro Shelter. iii. Target average length of participation in shelter: 180 days or less within the Sister Me Home Domestic Violence Shelter and the San Leandro Shelter. iv. 30% of enrolled participants exiting to permanent housing within the Sister Me Home Domestic Violence Shelter and the San Leandro Shelter. v. 75% of enrolled participants increasing or maintaining income within the Sister Me Home Domestic Violence Shelter and the San Leandro Shelter. i. Reporting & Evaluation Requirements: For every participant, Contractor will: i. Provide the City of San Leandro with a dedicated point of contact for data quality and reporting (a ‘data lead’). ii. Complete all entry/exit Universal Data Elements (UDEs) in HMIS. iii. Provide real-time (within twenty-four hours) data entry of all participants served into the HMIS. At a minimum, this includes the HMIS intake and project entries/exits, and services provided, as applicable. iv. Provide an HMIS “Annual Performance Report (APR)” report for the duration of the monthly period, reflecting the unduplicated total of persons served (including homeless persons or persons at imminent risk of homelessness served). APR