Pear Street Consulting CSA 20231025

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Consulting Services Agreement between City of San Leandro and Last revised: 10/25/2023 Pear Street for Age-Friendly Assessment and Action Plan Exhibit A – Page 2 of 2 management approach of organization and people skills. To keep projects on time and on budget, Pear Street will share organized task lists, assign task owners and deadlines, and track hours by task. To ensure good customer service, the Project Manager will hold regular check-in calls and be responsive to needs as they arise. Pear Street will build strong relationships with clients by starting projects with a concise team charter that documents each party’s communication preferences, desired project outcomes, and primary roles and responsibilities. Pear Street will begin with a project kick-off meeting to get to know the City of San Leandro project team, and discuss and validate project goals, deliverables, timeline, key stakeholders, project roles, terminology, and project team communication norms. From this initial meeting, the Project Manager will develop and share a detailed project work plan and timeline. Pear Street will meet bi-weekly to check in on project progress, decisions, and key milestones. Additionally, Pear Street will prepare and deliver succinct presentations on project progress to the Senior Commission on a bi-monthly basis, or at appropriate milestones to validate findings and approach. On those occasions, Pear Street will attend regular Senior Commission meetings and be prepared to answer questions and capture feedback. The Project Manager will oversee the strategic direction of the project, maintain day-to-day oversight, be the primary point of contact, and be responsible for all non-facilitation deliverables (including data analysis, communications, tool development, and report writing). The Lead Facilitator will facilitate all listening sessions, focus groups and stakeholder meetings, as well as review all deliverables to ensure a high level of quality control, alignment with project objectives, and culturally-relevant community outreach and engagement approaches. All deliverables will be shared with City staff, Senior Commission, and any other relevant key stakeholders to ensure a shared understanding of community priorities, key engagement takeaways, and highly-usable final products. Pear Street will utilize a two-person project team to deliver a successful scope of services. To meet the City’s expectations and outcomes, the Project Manager will contribute ~72% of the estimated 555 total project hours, while the Lead Facilitator will contribute the remaining ~28% of total project hours. . Key individuals identified to perform the scope of work will not be substituted with other personnel or reassigned to another project without the City’s prior approval. DocuSign Envelope ID: 69991251-5437-4677-9DF2-0971A1407917