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21 CITY OF SAN LEANDRO EMERGENCY OPERATIONS PLAN Incident Commander (IC) or Unified Command (UC) at an Incident Command Post (ICP) using the elements of SEMS. Most incidents will be resolved at the field level, and the EOC will not be ac�vated. Support is only requested through the EOC when exis�ng mutual aid channels do not have the type or number of resources needed. Resources requested by the field are elevated to the next successive level of government un�l obtained, or the request is canceled. For complex incidents, the City of San Leandro EOC or individual department opera�ons centers (DOCs) may ac�vate to support response efforts in the field. In this case, the IC or UC will coordinate directly with the EOC or DOC to support decision-making and situa�onal awareness. Tac�cal control of assets remains the responsibility of the IC/UC. 3.3. DEPARTMENT OPERATIONS CENTERS Some City of San Leandro departments may ac�vate department opera�ons centers (DOCs) to support response opera�ons. DOCs focus on internal departmental management and response and may provide func�onal support to field opera�ons. The DOC o�en serves as a direct link to the Opera�ons Sec�on in the EOC. DOCs directly support informa�on and resource management for individual departments and communicate all informa�on to the City of San Leandro EOC using Veoci and Microso� Teams. The Public Works and Police Departments may ac�vate a DOC, depending on the circumstances of the incident. 3.4. OPERATIONAL AREA COORDINATION The Alameda County OA is a composite of its poli�cal subdivisions (i.e., municipali�es, contract ci�es, special districts, and county agencies). The Alameda County OA EOC supports informa�on and resource coordina�on throughout the Alameda County OA. If one or more local jurisdic�on EOC is ac�vated, or the incident requires state or regional support, the Alameda County OA EOC will likely ac�vate to support response opera�ons. The Alameda County EOC coordinates mutual aid requests and resources from all OA jurisdic�ons and serves as a direct link from the City of San Leandro to the State. The City of San Leandro maintains direct communica�on with the Alameda County OA EOC and any ac�vated EOCs in OA member jurisdic�ons. If the City of San Leandro requires non-public safety mutual aid, the Logis�cs Sec�on submits a resource request to the Alameda County OA EOC, which works to fulfill the request. 3.5. EMERGENCY SUPPORT FUNCTIONS The City of San Leandro and Alameda County reference emergency support func�ons (ESFs) in their planning and response frameworks. ESFs provide an all-hazards methodology to emergency management to help response partners respond to incidents collabora�vely. ESFs provide a structure for planning a coordinated incident response. ESFs improve communica�on among partners, enhance resource sharing, reduce duplica�on of efforts, advocate for con�nuity of opera�ons, and support hazard mi�ga�on programming. The State of California and the federal government organize response efforts in ESFs. A list of ESFs and their associated departments can be seen in Appendix 9.4. 3.6. MUTUAL AID The City of San Leandro will always respond to any incident using its internal resources. If these resources are exhausted or are an�cipated to be soon exhausted, the City of San Leandro may request assistance from other local jurisdic�ons and higher levels of government by contac�ng the Alameda County EOC. The Alameda County