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DocuPet Corp NPSA 20240601
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DocuPet Corp NPSA 20240601
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Last modified
6/17/2024 1:38:47 PM
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6/17/2024 1:38:39 PM
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CM City Clerk-City Council
CM City Clerk-City Council - Document Type
Agreement
Document Date (6)
6/1/2024
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PERM
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1.At the direction of the Organization,DocuPet shall prepare and <br />deliver License Compliance Notifications via regular mail. <br />2.A maximum of two (2)mailed notifications will be sent per expiring <br />Pet Registration. <br />3.Additional Mailed License Compliance Notifications,including <br />those related to unlicensed pets or pet owners that have not <br />licensed their pets are subject to additional Standard Fees. <br />iii.Standard Templates <br />1.DocuPet will provide the Organization with its standard License <br />Compliance Notification template and timing cadence. <br />i.Data Handling <br />i.DocuPet personnel shall add or edit Registration Information via the <br />Website.This information may be added via any of the following methods: <br />1.Mailed-in Application Form Processing; <br />2.Formatting pet data provided by third parties; <br />3.Returned Mail Processing for letters returned to DocuPet offices; <br />4.Hand-keying information when a Pet Owner has contacted <br />DocuPet’s Customer Service team. <br />j.Donation Collection <br />i.DocuPet will collect contributions on behalf of the Organization,or the <br />Organization’s designated local animal shelter,at the time of license <br />payment. <br />3.DOCUPET PLATFORM STANDARDS <br />a.Connectivity <br />i.The Organization acknowledges and agrees that access to the Website and <br />the Software require Internet connectivity and use of a latest-version web <br />browser and that DocuPet is not responsible for the inability of the <br />Organization,Pet Owners or potential Pet Owners to access the Website <br />or the Software as a result of failures of any of their applicable internet <br />access provider or use of outdated or non-current versions of software. <br />b.Backup and Disaster Recovery <br />i.DocuPet shall provide such back-up,disaster recovery and storage <br />capabilities as typically provided in its industry so as to provide reasonable <br />7 <br />DocuSign Envelope ID: 77DB2DA3-FBBB-405D-B750-F86438951F8B
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