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D. The Contractor shall maintain a schedule for floor stripping, waxing, carpet cleaning <br /> and hot water extraction for all City facilities, and provide to the City's Buildings <br /> Supervisor a copy of the monthly completed and scheduled work on the first <br /> workday of every month. <br /> E. The Contractor shall maintain a schedule for quarterly interior and exterior window <br /> washing and provide to the City's Buildings Supervisor a copy of the scheduled work <br /> a minimum of 2 weeks in advance, and a copy of the quarterly completed work on <br /> the first workday following completion of work. <br /> Performance Standards <br /> A. It is the objective of the City to obtain full cleaning performance in accordance with <br /> the terms of the specifications and at the quality standards of work set forth in this <br /> contract. To this end, the City is contracting for the complete performance of each <br /> cleaning job as specified in this contract. Therefore, deductions (Liquidated Damages) <br /> for tasks not completed or not satisfactorily completed shall be made in accordance with <br /> the schedule detailed herein. <br /> B. The City's Buildings Supervisor or designee shall contact the Contractor by <br /> telephone, fax, or email to notify them of performance issues. The City's Buildings <br /> Supervisor shall also notify the Contractor of written complaint(s) received from building <br /> occupants. During the normal business hours for each facility, the Contractor shall be <br /> required to respond to any major problem(s) within two (2) hours, once notified by the <br /> City's Buildings Supervisor or designee, or be charged a deduction. <br /> C. The City's Buildings Supervisor or designee shall maintain a file of incoming <br /> complaints whether they be written, oral, or by telephone. This file shall contain the <br /> date, time, building, name of the person making the complaint, phone number and time <br /> the Contractor was notified, or a copy of the notification letter and fax record. <br /> D. Major problems require immediate attention, and shall be responded to and <br /> corrected within two (2) hours. Examples of major problems include, but are NOT <br /> limited to: toilets not cleaned, not stocking sufficient paper products in large areas, <br /> offices not cleaned, or trash not removed, etc. The City's Buildings Supervisor or <br /> designee shall have authority to classify a complaint as major or minor. <br /> E. Minor problems require correction during the next day's normal clean up, however a <br /> continuing record of minor complaints shall result in a deduction. Examples of minor <br /> problems include, but are not limited to: a trash can not emptied, a small area not <br /> vacuumed, toilet paper in one stall out, etc. Failure by the Contractor to respond to <br /> specific complaints as stated above, as well as preventing continuing occurrences of <br /> such complaints, may result in deductions of invoiced payments or termination of this <br /> contract agreement. <br /> F. Failure to clean an entire building or site shall result in a separate deduction for <br /> nonperformance. After three (3) occurrences of nonperformance within a 12-month <br /> period, the City, at its discretion, may begin default proceedings. <br /> RFP 53282 CITY-WIDE JANITORIAL SVCS 19 <br />