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The Contractor, to handle an instance of nonperformance, shall send personnel to the <br /> missed site within two hours of notification of an event of nonperformance for immediate <br /> servicing of that location. However, this shall not relieve the Contractor of being charged <br /> the deductions or this counting towards the three occurrences. If the Contractor does <br /> not respond in two hours, the Purchasing Agent may exercise the City's right to <br /> terminate for default. <br /> G. Contractor billing shall be done on a timely basis. The successful proposer shall <br /> submit monthly invoices for work completed in the previous month. <br /> Liquidated Damages - Failure of the Contractor to respond to problems referred to <br /> them by the City within the time limits established above shall result in the following <br /> deductions from invoiced payments: <br /> a) Major problems not responded to within the established time limits will result in a <br /> deduction of 5% of the monthly cost of cleaning the entire building; <br /> b) Minor problems not responded to within the established time limits will result in a <br /> deduction of one (1) day's cost of cleaning for the entire building experiencing the <br /> problem (the formula to arrive at the deduction is: facility monthly cost divided by <br /> workdays in month = per day cost of cleaning that location); <br /> c) Nonperformance deductions shall be equal to 100% of the monthly charge for the <br /> missed facility; <br /> d) Continued reporting of major and minor compliance failures of 5 or more for any <br /> month will result in a 10% DEDUCTION OF THE TOTAL MONTHLY <br /> CONTRACT COST; <br /> e) Inspection reports (completed by City staff) for a one-month period will be <br /> reviewed at the first meeting of the following month. Should these inspection <br /> reports indicate an overall unsatisfactory rating for the prior month; the City will <br /> impose a 10% DEDUCTION OF THE TOTAL MONTHLY CONTRACT COST on <br /> the next payment. (Inspection reports will be discussed weekly between the <br /> Contractor's Project Manager and the City's Buildings Supervisor or designee <br /> such that the Contractor will be informed by the City of the afore-stated process. <br /> RFP 53282 CITY-WIDE JANITORIAL SVCS 20 <br />