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City of San Leandro - Parking Enforcement Scope of Work - LAZ Parking 18 Duties to be performed by our Enforcement Supervisor include: • Manage, coach, and develop enforcement staff • Ensure all security guidelines are strictly followed as required by the City • Handle all staff discipline in conjunction with the Project Manager • Develop and manage staff incentive and recognition programs • Schedule monthly and quarterly all-staff meetings • Responsible for staff schedules to meet contract requirements • Ensure Field Auditing Procedures are carried out • Manage health and safety and work-related injury reporting • Create weekly consolidated enforcement activity logs for the City • Purchase and replace staff uniforms • Manage daily contact with City operations staff and regular interaction with PD as needed • Ensure all enforcement activities are performed in accordance with SOPs and City service level requirements • Implement clear customer and citizen service guidelines for the enforcement operations • Reports all enforcement related issues to the Project Manager • Manage fleet and truck repairs as approved by management • Conduct daily briefing and roll call • Deliver replacement equipment in field • Train new enforcement staff Assignment and Safeguarding of Equipment LAZ understands the City will provide the parking enforcement handheld devices, citation stock and printers. LAZ Parking will inventory and create an asset tracker for all equipment issued by the City as well as LAZ owned property. Our employees will have a daily log that will document equipment assignment which details condition and any issues. Equipment will be collected and issued daily and kept in our locked office. A key differentiator for the LAZ Team is that our Government Services business routinely performs in mission-critical environments for our customers—be it collecting or safeguarding of revenue and equipment, or parking enforcement services in public facing environment. We routinely work with leading technology vendors in the parking sector and have experience operating different technologies. We effectively serve millions of customers face-to-face and are experts in providing a higher level of customer experience.