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City of San Leandro - Parking Enforcement Scope of Work - LAZ Parking 22 personnel to perform unscheduled field inspections of collection teams. These inspections include announced and unannounced (covert) observation of the collection crew’s adherence to collections SOP. In smaller markets, where the volume of meters cannot support this level of infrastructure, we have developed cost-effective collection procedures that do not compromise safety and security. For example, if only one collector is required, we will utilize a Supervisor or Parking Enforcement Officer to assist during collections so that there are always two people assigned to the collection route. Collections can be performed during early morning hours to ensure operations are not impacted. We often utilize off-duty local police officers to accompany our collectors and provide additional security where warranted. Secure Collection of Meter Revenue PRE-COLLECTION PROCEDURE Where the client retains care and custody of the parking meter system collection keys, at the beginning of each day a LAZ Supervisor will go to the Parking Office and retrieve meter vault keys, route lists, and sealed collection canisters. The LAZ Supervisor will sign a daily log for the receipt of the keys and the equipment creating an easily verifiable chain of custody. ASSIGNMENT OF ROUTES Routes for the day are assigned to the teams of collection employees. The appropriate meter vault keys for the assigned route(s) are then assigned to each individual collection employee who will attach the keys to a standard LAZ issued key chain and belt loop. The collection agent will then sign a receipt for meter vault keys and hand the receipt to the supervisor keeping a duplicate in their field logbook adding to the chain of custody record. In our larger operations LAZ has automated through barcode readers and labels, expediting the issuance process. TRAVEL TO ROUTES For each route, LAZ Parking will have prescribed travel paths to get from the Operations Center or City facility to and from the assigned collection route. Except as approved by a LAZ Supervisor, for construction, accidents, or similar occurrences, vehicle drivers will not be allowed to deviate from the specified routes, and GPS or other in-vehicle tracking systems are constantly monitored. COLLECTIONS Collections will typically be performed twice per week by a LAZ. The vehicle, as well as each team member may be tracked via GPS tracking systems to ensure compliance with routes and collection procedures. Upon arrival at the designated collection route, the vehicle will be parked and secured with alarm functions and engine cut-off engaged. Our team member will begin their collection routes with all meter keys physically always secured via chain to their body.