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City of San Leandro - Parking Enforcement Scope of Work - LAZ Parking 25 inspections where they covertly shadow maintenance and collection personnel to monitor adherence to collections procedures and the SOP. In collaboration with management staff, the Manager will schedule integrity tests for each of the collection personnel. Subject to approval, these checks will be conducted every sixty to ninety days depending on the frequency of collection assignments. This will require the advance preparation of preselected meter(s) on the individual’s assigned route with marked coins in a vault, meter housing, open vaults or other approved methods (i.e., maintenance personnel integrity tests). Every year municipalities lose hundreds of thousands, even millions of dollars to internal parking system theft. LAZ protects our clients and their reputations by having the industry’s best on-street revenue control systems experts evaluate and implement Standard Operating Procedures which are second to none. Preventative and Routine Maintenance LAZ Parking has extensive experience with all major manufacturers of single and multi-space parking meters. We have developed customized preventative maintenance plans and operating procedures to maximize the performance “uptime” of the meters. Our meter technicians are typically factory certified ensuring that all preventative maintenance and repair are performed as prescribed by the manufacturer. As an example of our commitment to maintenance, the City of Chicago’s parking meters operate with an uptime of 99.87% with a response time to any issue within 45 minutes. Ensuring operability of the parking meters is essential to the integrity of the system. Proper maintenance ensures revenue integrity and allows for the highest level of customer service. LAZ parking is committed to offering the highest standards for equipment maintenance including: • Developing customized preventative maintenance plan defined within our Standard Operating Procedures for all parking equipment. • Factory trained and certified technicians. • Daily inspections of all equipment to check for damage, vandalism, graffiti, and to ensure proper working operation. • Detailed system inspection logs and maintenance reports. • All staff including enforcement officers and collection agents are trained to check basic functionality of equipment and to report any deficiencies through our work order system application. • Sufficient inventory of spare parts and batteries is always maintained. We utilize an inventory tracking system that allows for immediate replacement of spare parts as they are used. The following outlines a Preventative Maintenance Plan for a multi-space and single-space parking meter system. Procedures would be customized based on the type of equipment; the