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Consulting Services Agreement between City of San Leandro and Last revised 06/07/2022 Building Futures with Women and Children for Mobile Street Outreach Exhibit A – Page 2 of 4 provided. The hours of operation are broken down as approximately 16 hours a week of Street-Based and 4 hours a week of Office-Based services. Mobile Outreach services provided to clients will include the following: A. Harm Reduction Outreach 1) Deliver Harm Reduction Outreach services primarily in the field where the clients are located as well as maintain "drop-in hours" for basic supplies for clients not able to be reached in the field that week. 2) Operate in the field for four-hour shifts on agreed upon days or as otherwise requested by the City of San Leandro. Typical shifts shall be between the hours of 9:00a.m. - 5:00 p.m. 3) Deliver services two times a month at April Showers and provide weekly laundry services. 4) Utilize one outreach vehicle and visit encampments and homeless individuals. 5) Harm Reduction field operation services that will be provided to clients include the following: a) Responding to client's priority felt need or emergency situations - food, health, income, transportation, etc. b) Utilizing harm reduction and motivational interviewing skills to build trust and engage clients around priority felt and basic needs or emergency situations - food, health, income, transportation, etc. c) Developing rapport and building an ongoing relationship with clients via regular and consistent contact. d) Establishing communication links with and for clients - phone/cell phone, mailing address, e-mail, meeting locations, social support contacts. e) Providing psychological/emotional preparation and support for clients around obtaining housing - realistic expectations of wait times, realistic expectations of housing options within budget, benefits and challenges of living with others, remaining hopeful, addressing fears/ambivalence of being housed, addressing unhealthy coping skills/street behavior that could disrupt housing, tenant obligations, conflict resolution preparation, etc. f) Provide Housing Problem Solving services and supports to identify safe, available alternatives to homelessness that can be secured with limited support, including administering one-time flexible funding to assist with move-in expenses and other needs relevant to getting and keeping housing. B. Linkages 1) Help link clients with clinical care management and other service resources as needed and desired. 2) Help link clients with housing resource centers, housing navigation services, and interim or bridge housing resources, as desired and available, with the goal of helping individuals move from unsheltered to sheltered situations. 3) Help link clients with public benefits, including income supports and hea lth insurance. 4) Help link clients with appropriate health care services - primary care, behavioral health, dental, etc. - based on their expressed needs and priorities. 5) Help link clients with appropriate legal resources - homeless caring court, record expungement services, and probation housing resources. 6) Provide transportation assistance in the form of bus tickets or via cab or companion public transportation to assist clients in making linkages to benefits and services. 7) As COVID protocols will allow, accompany clients to appointments, as needed, to obtain benefits and services. C. Case Management: Street-Based and Office-Based DocuSign Envelope ID: 124CBFDE-6C71-483B-BDE2-FFFAB7E62EEF