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13 7. PROJECT MANAGEMENT ConvergeOne will provide Project Management Services to help you effectively manage the project and control risks during the deployment. ConvergeOne will designate a Project Manager who will act as the single point of accountability for all ConvergeOne con tract deliverables for the duration of the Project. ConvergeOne follows the Project Management Body of Knowledge (PMBOK) for project delivery. The PMBOK is an adaptable approach that enables technology project success by aligning business and technology go als. Key elements include an iterative delivery process, clear project metrics, proactive risk management, and effective response to change. 7.1. Project Manager ConvergeOne will designate a Project Manager (PM) responsible for overseeing the project. Once the contract is signed and accepted by ConvergeOne, this individual will act as the Customers single point of contact for all planning and issues related to solution delivery. The ConvergeOne PM will work closely with the Customer to guide the implementation a nd work on a mutually agreed-upon schedule. The ConvergeOne Project Manager is responsible for the following: • Conduct internal (ConvergeOne) and joint ConvergeOne/Customer meetings. • Develop a project plan, including activities, milestones, roles, and respo nsibilities. • Schedule and manage required ConvergeOne resources and partners. • Conduct Issue and Risk Management. • Provide agenda and meeting notes. • Track Customer and ConvergeOne project deliverables. • Manage change orders and any associated billing with the Customer. • Manage project closeout process, punch list, and Customer acceptance. 8. CHANGE ORDER PROCESS Despite good project planning, design, and review, project plans often require some degree of change at some point. These changes are handled using change order requests, which must be agreed upon by all parties to the contract before such work can be performed. Either ConvergeOne or the Customer may initiate a change order for any deliverable, work requirement, assumption, or dependency that is part of the project. All requests must be in writing and handled by the ConvergeOne Project Manager. ConvergeOne will review the change and provide pricing as applicable before proceeding. The ConvergeOne Project Manager may also engage project team members to assess the impact of the change. Agreed changes must be approved in writing by an authorized representative of the Customer, via email, or modified purchase order.