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15 • Customers will provide QOS on all their network equipment to the WAN based on the Supplier's guidelines and requirements if carrying voice. 10.3. Ensure the availability of appropriate Customer resources that will: • Assist in the development and execution of applicable test plans. • Provide accurate documentation for all existing systems and networks. • Provide all necessary IP addresses, subnet masks, and default gateways. • Provide a qualified Network Administrator with working knowledge of Customer requirements. • Provide information on planned changes in the network. 11. PROFESSIONAL SERVICES ASSUMPTIONS The following assumptions were made to create this Statement of Work. Should any of these assumptions prove to be incorrect or incomplete then ConvergeOne may modify the price, scope of work, or milestones. Any such modifications shall be managed by the Change Order Procedure. 11.1. General Assumptions • Unless explicitly stated otherwise, all services will be delivered remotely • All non-service impacting work described in this scope will be performed durin g U.S. normal business hours defined as 8:00 AM to 5:00 PM local time; Monday through Friday, excluding ConvergeOne designated holidays. "Cutover" for the sites will be completed during business hours unless otherwise stated in this scope of work. • The Customer must identify any specific requirements for maintenance windows and change control. The Customer retains overall responsibility for any business process impact and any Customer-internal change management procedures and communications. • All services, documentation, and project deliverables will be provided in English only. • ConvergeOne will install specific software versions agreed upon at the time of project kickoff. Upgrades to the software are not included in the SOW. ConvergeOne may choose to install an upgrade if required by the manufacturer or to resolve a problem. • The Customer is responsible for the underlying data infrastructure including network and virtualization. Systems must be capable of supporting the proposed solution. ConvergeOne can supply consulting and remediation services to ensure successful implementation, if not included in this scope, through a change order and billed at an additional fee. • The Customer is responsible for all communications and scheduling of any contractors or vendors not managed by the ConvergeOne Project Manager.